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Alert and Advices

Alerts and advices are tools provided by nanoStream to give you real-time feedback and recommendations about your live streams. They provide invaluable insights into the performance of your live streams, potential issues, and even suggestions on how to enhance the viewer experience.

To start, please navigate to dashboard.nanostream.cloud/alerts.

Screenshot: Notifications Overview Screenshot: Notifications Overview

Before starting

To get started with the nanoStream Dashboard, sign in with your existing nanoStream account.
If you don’t have an account yet, you can sign up, or get in touch with our sales team via nanocosmos.de/contact or by email at sales(at)nanocosmos.net.

Need help accessing an existing organization or unsure how to proceed?
👉 Check the Authentication section for step-by-step guidance on creating an account, logging in, and requesting access from your system administrator.

Alerts​

Alerts are real-time notifications triggered when a potential issue is detected in your live streaming workflow.

Alert Overview​

Selecting an alert opens a side panel with detailed information, structured as Header, Metadata and Stream Details.

Screenshot: Example Alert Overview Screenshot: Example Alert Overview

  • Alert title at the top
  • A row of available actions:
    • Open Playout – View the stream to verify its current status.
    • Troubleshooting – Open the metrics.nanocosmos.de to inspect ingest-to-playout metrics. Learn more about troubleshooting here.
    • Open Support Ticket – Create a support request so we can assist you directly.

Alert Metadata​

FieldValueExplanation
SeverityCriticalLevels include Critical, Moderate or Minor.
Code24100A unique alert code. Click the code to view details in the alert documentation.

Stream Details​

FieldValueExplanation
Stream nameXXXX-YYYYYThe name of the stream that triggered the alert.
First Detection15/08/2024 04:16 PM (UTC)The timestamp when the alert was first identified.
Alert ID123456789A unique identifier for this specific alert event.
MessageDuplicated ingests have been found at different locations.A short description of the detected issue.

Ingest Connection Details​

This section displays relevant technical data related to the alert. For example, for Alert 24100 (Duplicated Ingests), the following details are shown for each server:

  • Provider,
  • Server,
  • Location,
  • Resolution
  • IP Address

Responding to Alerts​

Je nach Alert Code, werden in diesem Accordion Actionen vorgeschlagen, die dabei helfen sollen, den Alert zu beheben.

1. Understand the Message: Determine if the alert message is self-explanatory. Often, the alert might provide clear insights into the issue and potential remedies.

2. Refer to the Documentation: Always consult the specific alert code description for a deeper understanding of the alert and the recommended corrective actions.

3. Troubleshoot the Alert: If the problem persists or isn't evident, consider using our troubleshooting tools available on the Analytics Dashboard.

4. Contact Support: If challenges persist, we're here to help! Create a new support request and ensure you attach all relevant data related to the alert. Our team will address your concerns promptly.

Advices​

Advices offer non-critical recommendations to help improve stream performance and viewer experience. They are not urgent but should be reviewed to ensure optimal quality.

Advice Overview​

Selecting an advice opens a side panel, similar in structure to the alert view, structured as Header, Metadata and Stream Details.

Screenshot: Example Advice Overview Screenshot: Example Advice Overview

Header​

  • Advice title
  • Available actions:
    • Open Playout – Inspect the stream visually.
    • Open Support Ticket – Request assistance, if needed.

Advice Metadata​

FieldValueExplanation
SeverityAdviceThis is always set to Advice level
Code29001A unique identifier for the advice type

Stream Details​

FieldValueExplanation
Stream nameXXXX-YYYYYThe name of the stream for which the advice is relevant.
MessageThe ingest stream has a high bitrate. Consider using adaptive bitrate streams to ensure smooth playback for viewers with poor connections.A detailed recommendation describing the potential improvement.

Ingest Connection Details​

This section shows relevant ingest information for the advice, such as:

  • Ingest provider
  • Server
  • Location
  • IP address

For example, for Advice 29001, all parameters of the high-bitrate ingest stream are shown to help you take corrective action.

Notifications​

The bell icon in the top-right navigation bar indicates whether there are any active alerts for your organization. If the bell appears red, this signals a Critical Alert.

Clicking on the bell reveals a list of recent alerts, displaying the following information for each:

  • Stream name
  • Alert severity
  • Alert label
  • Timestamp (UTC)

Screenshot: Example Notification Screenshot: Example Notification

Clicking on an item of this list opens the Alert Overview panel.

The alert list displays alerts from the last 15 minutes. To view all alerts and advices, click the expand arrow at the top right of the container.

note

Advices are not shown in this container - to see them, go to nanostream.cloud/alerts.

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