Support

Reporting bugs or issues

To report any bugs or issues, please send a complete issue report including the following:

• a description of the issue and expected results
• the configuration you are using for webrtc, bintu.live and h5live
• potential stream IDs which show the issue
• how to replicate the issue

Log information

Browser console log

Press Ctrl+Shift+J or F12 (Windows / Linux) or Cmd+Opt+J (Mac) copy/paste the result of the console

Use debug-log information

Enhanced logging can be enabled by adding &debug=3 to the web page URL

Chrome webrtc-internals

Open a separate browser tab and open the URL chrome://webrtc-internals click dump and download the data and send to us.

Remote Support

Remote support session

Any potential issues might be best resolved based on a remote support session, dependent on your support level. Please contact us to arrange an online meeting.