Alert Notification via Email
The purpose of email notifications is to proactively inform users without requiring automated monitoring routines. This allows customers to take immediate action to maintain high-quality streams.
By receiving notifications as issues occur, users gain a better understanding of the causes and the impact on end users, helping them respond quickly and effectively.
How It Works
Email notifications are sent for each stream in the following cases:
- A new alert has been detected
- An ongoing alert, with reminders every 12 hours
- An alert has been resolved
Email Contents
Alert Details
| Field | Description |
|---|---|
| Alert name | Name of the alert |
| Alert severity | The alert’s level of urgency |
| Alert message | Detailed description of the alert |
| Alert code | Unique code for the alert |
| Alert ID | Identifier of the alert |
| First detection time | When the alert was first detected |
| Alert age | How long the alert has been active |
Stream Details
| Field | Description |
|---|---|
| Stream name | The stream in which the alert occurred |
| Used stream tags | Tags applied to the stream |
| Streamgroup ID | Identifier of the stream group |
| Transcoded streams | Transcoded streams |
Useful Links Included in the Email
- Troubleshooting page – provides more details about alerts and streams
- Test playback page – allows reviewing the live stream and checking live quality metrics
- Email subscription management page – allows managing alert recipients for notifications, including adding or removing users